Shipping Policy

Last Updated: September 29, 2026

Thank you for shopping with EYE WITNESS. This Shipping Policy explains how order processing, shipping, delivery, and related issues are handled.

Order Processing

Orders are typically processed within 2–7 business days before shipment.

Processing times may be longer during product drops, sales, holidays, periods of high order volume, or due to production delays.

Business days do not include weekends or major holidays.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Times

Estimated delivery times begin after your order has been processed and shipped.

Delivery times vary depending on your location, shipping carrier, and shipping method selected at checkout.

Estimated shipping times are not guaranteed. Delays may occur due to weather, carrier issues, holidays, customs, high shipping volume, or other circumstances outside of our control.

Shipping Costs

Shipping costs are calculated and displayed at checkout unless otherwise stated.

Any free-shipping promotions will be subject to the terms shown during the promotion.

Tracking Information

When tracking is available, tracking details will be sent to the email or contact information provided at checkout.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has shipped.

EYE WITNESS is not responsible for orders delivered to an incorrect address provided by the customer.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be shipped again.

Lost, Stolen, or Missing Packages

Once a package has been transferred to the shipping carrier, delivery is handled by the carrier.

If your tracking information shows that your package has been delivered but you cannot locate it, please check with household members, neighbors, your mailroom, or the shipping carrier.

If you believe your package has been lost in transit, contact us and the shipping carrier as soon as possible.

We will do our best to help with shipping issues, but we cannot guarantee reimbursement or replacement for packages that are confirmed as delivered by the carrier, except where required by law.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Include your order number and clear photos of the item and packaging so we can review the issue.

Approved claims may be eligible for a replacement, store credit, or refund depending on the situation.

International Shipping

International shipping may be available to certain locations.

International customers may be responsible for customs duties, taxes, import fees, or other charges required by their country.

These fees are not included in the purchase price or shipping charge unless specifically stated at checkout.

EYE WITNESS is not responsible for delays caused by customs processing.

Preorders and Made-to-Order Products

Some EYE WITNESS products may be sold as preorders or made-to-order items.

These products may require additional production and processing time before shipment.

Estimated shipping information for these items will be provided on the product page when applicable.

Order Delays

While we try to ship every order as quickly as possible, unexpected delays may happen.

Placing an order means you acknowledge that processing and delivery dates are estimates and may change.

Contact Us

For questions about your order or shipping, contact:

EYE WITNESS
Email: eyewitness.808@gmail.com
Website: eyewitnessclothes.myshopify.com

Please include your order number when contacting us about an existing order.